Shipping fees

SHIPMENTS – Rates

The delivery of the products takes place, from Monday to Friday, throughout Italy, including the islands in 5/6 working days

  • The cost of shipping is € 7.00

The courier will try to deliver the goods twice. If both times the customer is not present, the courier will leave the notice card in the mailbox and put the package in storage. Please therefore follow your order using the tracking number that is provided when the order is delivered to the courier.

If the package goes into storage, the customer must contact the courier requesting the release of his order at the nearest office. It is mandatory to indicate the recipient’s telephone number in all shipments.

If the customer decides to refuse delivery without reason or does not collect at the courier’s office, the package will be returned to the sender, i.e. to City Dog. In this case, the Customer will be reimbursed for the cost of the product / s purchased except for the shipping costs and by charging the return costs at City Dog. The delivery of products is carried out “facing the street”, delivery to the floors is not foreseen.

 

AVERAGE DELIVERY TIMES

  • For orders received by 12.30, the order is expected to be delivered within 5/6 days (excluding Saturdays and Sundays), except for disadvantaged areas or for reasons not attributable to us (eg strikes).
  • For delivery to the islands, delivery may take between 8 and 10 working days.

We invite you to make sure that the package is intact upon arrival of the goods. Where anomalies such as tampering, broken package are found, please accept the package by signing the delivery note. Without acceptance of the Control Reserve, City Dog will not be able to intervene in any way.